At Repair-windows, protecting your personal information is an essential part of our Service. This Policy explains what personal information we collect from you, why we collect it and how we use it.
What Personal Information Do We Collect?
Personal information is any information that can be used to identify an individual, such as your name, physical address, contact information (e.g., email address, phone number), title, and occupation.
To set up a free call with a PC expert, we ask for your name and phone number so that one of our PC experts may call you and walk you through the process of how our software works.
To list your business on our site we will collect the zip code, state, city and Name of the company. To remove yourself from our list you may contact us at [email protected] at any time.
To add a new location we will ask for your name and email address and location information of the business you wish to add a location for. We will ask for the name, address, phone number, fax number, email address and website of the business you wish to add.
Lastly, as stipulated above to provide you with online chat support, we use Kayako. Kayako collects both personal (name and email) as well as anonymous information.
Online Registration Form
Our site may contain registration forms that require users to provide us with contact information form such as their names and email address. We use this information to send you news and updates and promotional material about our products or from some of our partners. We do not pass this information to third parties other than the people working with the product or website. Users may opt out of any unwanted emails by the remove option in the emails or by contacting us directly at [email protected]
Subscribing to our blog
In order to subscribe to our blog we will ask for your email address, we use this information for the sole purpose of notifying you when we have posted a new blog or when someone has commented on a blog that you have commented on.
Ordering our service
We also collect technical information about your computer in order to carry out the Repair-windows Service. This includes your IP Address, browser type, Inventory Description File (which we create as part of the system scanning process) and your Customer Configuration. Your technical information is associated with your personal account. This information is used to understand what a correct configuration for your computer should look like, what your actual configuration contains, and what files we need to retrieve and install to repair your computer or to carry out other functions of the Service that you have selected. Note: We do not make copies of your program or data files on your computer to perform the Service.
Why do we collect Your Personal Information?
We collect the personal information:
To conduct repairs and maintenance on your computer as requested by you
To perform archive and restoration activities requested by you
To locate and retrieve correct computer files from publicly available sites on your behalf
Participation in Discussion Groups
Personalization of the user experience on Repair-windows
Scientific research and improvement of the Service
To notify you of our new services or changes to our existing Services
To send you technical or service-related communications
To enforce the Terms of Service
How Do We Use Your Personal Information?
We will only use your personal information in the way that we described at the time of collection, including when you provide your information to download the free scan. We will not subsequently change the way your personal information is used without your consent.
Accessing and Updating Your Personal Information
You may access, change or delete your personal information by emailing us at [email protected] You may delete your account or unsubscribe from certain features (e.g., online newsletters) at any time by using the email address provided above.
You may also unsubscribe from certain features such as emails or newsletters by using the "unsubscribe" function provided within each email notification or newsletter. Personal information relating to deleted accounts may be archived by the Service according to its normal backup procedures. The Service may retain your Inventory Description File and use it for research and system improvement purposes described in the Terms of Service. Certain information (e.g., online discussion forum postings) may continue to be displayed publicly even if you delete your account.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your principal rights under data protection law in relation to your Persona Data are:
(a) the right to access and information which is provided to you through your account;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
To facilitate the exercise of this rights, we have prepared a specialised form that you can complete when making the request, to expedite our response time. Please contact us at : [email protected] to send you the relevant form. Upon receipt of the completed form, we will process your request in accordance with applicable law.
Sharing Your Personal Information
We may collect and possibly share your personal information to enforce the Terms of Service. This may be done to prevent a crime or violation of our Terms or to help solve a transgression that has been committed.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. If Repair-windows is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Security of Your Personal Information
Repair-windows uses a combination of security features and techniques to safeguard and protect your personal information. For example, your credit card data is encrypted using Secure Sockets Layer (SSL) technology when transmitted to on our card processors site
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can email us at [email protected]
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you.
Third Party Websites
Our Service may contain links to third party sites. We have no control over the privacy practices of these sites, so you should read their privacy policies to understand their practices. We do not endorse any third party sites.
If you participate in the blog offered on this site, remember that postings are public communications. Keep this in mind before posting a public message. You should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these blogs, and could be used to send you unsolicited messages. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We post customer testimonials/reviews on our web site which may contain personally identifiable information. We do not use any identifying information such as email or user ID on these testimonials, and the name is fabricated in order to protect the identity of our customers. Testimonials and user feedback are used sporadically in marketing materials, and are identified as a Repair-windows Customer. If you want Repair-windows to remove your testimonial, or don't want Repair-windows to use your testimonial in any marketing materials, then please write to: [email protected]
Social Media Features and Widgets
Our Service is not intended to be used by children. We do not knowingly collect personal information from children under the age of 16.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page prior to the change becoming effective.
Last update: January, 2021.
Questions or Comments?
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